Store Policies
Return Policy
Should you need to return or exchange a product, you will need to submit a support ticket at http://support.sipphone.com prior to sending out your return . We will then provide you with a Return Merchandise Authorization number (RMA #) and a form, which will need to be sent back with the returned/exchanged product. Please include a copy of the sales receipt or invoice as proof of purchase. Unauthorized returns will not be accepted.
Virtual products are not refundable. This includes: Software, SIP Minutes, Virtual Numbers, and Custom Numbers.
If you are not satisfied with your hardware purchase you may return it within the first 30 days. You must return the product at your own expense, in the original box, in undamaged condition, complete with all the accessories that came with the product. Once your product is received we will issue you a credit on the credit card that was used for the original purchase. All returns are subject to a 15% restocking fee, except in the case of a defective product. Please use the instructions as stated in the paragraph above.
Defective merchandise may be returned within the first 12 months to be repaired or replaced. You must return the product at your own expense. Please return only the defective item. SIPphone will test the item, and repair it if possible. If it cannot be repaired, then a replacement item will be shipped out to you. Please use the instructions as stated in the paragraph above.
Privacy Policy
Your privacy is very important to us. We will not send you unsolicited email (i.e., spam) or sell your email address to third party. We will not share any of your private information with third parties, with the following exception:
- To processor your order, your credit card information is sent through a certified processor. All the information between SIPphone and the processor is handled through 128-bit encrypted connections. This is the e-commerce standard for the top retailers on the Internet.
- We may forward a support email you send us to a partner for assistance with an issue you are having, but our partners are bound by our agreement with you not to share your information with outside parties or to contact you with unsolicited email.
We are interested in building a long term relationship with you. We have no intent on undermining that relationship by selling or giving your private information to a third party. We protect our servers that store any private information with strong file and network encryption. However, as a company based in the United States, we are bound to laws that may require us to turn over certain information to federal (e.g. FBI) and or state agencies with the proper court warrant. Therefore, if you intend to engage in illegal behavior, you should not use your SIPphone service to do so. While we do not monitor our system for illegal activity, we are not responsible for protecting you if you use the system to conduct such activity.
Transaction Security
All credit card and account transactions are conducted via a secure (https) connection to our servers. We use a 128-bit encryption, the standard for Internet commerce and security.
Product Warranty
Product warranties may differ by manufacturer, and you should check your device's literature for specific issues related to warranty coverage. However, in general terms, warranties do not cover physical abuse or tampering to the product, such as dropping the unit, submerging it in water, opening the unit, power surges, etc. In the event your device has a problem covered under warranty, we will replace or repair the unit. In the event of a replacement, we will supply you with the same or comparable device, depending on availability. We reserve the right to use a factory refurbished unit as a replacement. All replacement units are covered under the same terms of the initial warranty. For example, if you receive a replacement unit in the eleventh month of a twelve month warranty, you would have one month of warranty remaining on your replacement unit.
