The Call 1 - 3/1/2004

From Michael Robertson, CEO and founder,
SIPphone.com

Win a Free SIPphone Adapter

We are looking for good stories about your SIPphone experience. Have you met new people from around the world? Have you cut your phone bill in half? Did your company install SIPphones and save money? Do you use SIPphone adapters on the road? What ever your story, we want to hear about it. From all of the emails we receive, we will pick three lucky winners for a free SIPphone adapter. Email us at stories@SIPphone.com with you story. The promotion ends March 15th.

New DUAL SIP Adapters coming!

Prior to now, there was no way to use one phone to answer and make calls from SIPphone *and* the traditional PSTN landline. Now you can. In March SIPphone will introduce the SIPphone Call-In-One adapter. This dual adapter sends and receives calls from SIP and PSTN with one standard phone. And its more responsive and reliable than any adapter or phone we have ever sold. Of course it is Plug-N-Dial enabled, which means you just plug it in and start dialing. Look for the formal announcement in March, we will begin shipping soon.

Are you using Voicemail?

SIPphone offers its customers free voicemail. All you need to do to activate your voicemail is to login to my.sipphone.com and check the "voicemail" box option. Now when you miss a call, you will receive a voicemail message in your email box up to a minute long. Make sure your email is correct at my.sipphone.com, otherwise your voicemail will be sent to the wrong address.

Conference Calling 101

One of our favorite features is our new conference calling system. It is so easy to use. Simply choose any (222) number, say 1-222-867-5309, and anyone calling that number from their SIPphone will be on a conference call together. It is that easy. With ten million numbers to choose from, the chances of having someone else in your conference room at the same time you are using it...well you are more likely to win the lottery or get struck by lightning.

Get Your XTen Softphone

XTen offers a SIPphone version of their leading SIP softphone client. With XTen, you can use your PC to make and receive calls with your SIPphone number. And like all SIPphone adapters and phones, XTen's softphone is Plug-N-Dial enabled, which means you never have to hassle with configuring it to work with SIPphone. You can download your SIPphone XTen client here.

Plug-N-Dial makes a difference

SIP technology has been around for years, but it remained a techy-toy until recently. With the rise of SIPphone's automatic configuration standard, Plug-N-Dial, customers no longer need to be an engineer to configure a phone, join a network and monitor their calls. In fact, with Plug-N-Dial seconds after plugging in your phone or adapter it is automatically configured to join our network, issues you a phone number and makes all the necessary configurations and upgrades to your phone hardware. It is no wonder that more and more SIP manufacturers are making their hardware Plug-N-Dial enabled.

Support

If you run into trouble with your SIPphone account or hardware you should point your browser to our Technical Support section of our website. If you can't find the answer to your question there, you will need to send us an email to support@sipphone.com. When you email us your question, we will need you to provide the following information:

  • Your SIPphone number
  • The MAC ID of your unit (on the bottom of the phone or adapter)
  • A description of the problem
  • Verify your phone/adapter is receiving an IP address (see below)
  • The brand and model of router
Common fixes include unplugging and plugging in your phone or adapter. Rebooting your router and broadband router and then rebooting your phone or adapter (you should keep the units turned off for 60 seconds). Verifying your unit receives an IP address from your router. With a SIP adapter, hold down the illuminated red button on the top of the adapter with the phone off the hook. You will hear a voice menu through your phone handset. To have your IP number read to you, dial 0 2.

SIP Adapter Power Tip

Did you know your SIP adapter can talk to you? Check it out. Pick up your phone. The button on the top of the adapter will illuminate red. Hit the button and the adapter's built in voice menu will talk to you. You can dial 0 2 to hear the IP number assigned to the adapter. If you type this IP address into your Internet browser, you will see the configuration login for your adapter. But of course your SIP Adapter is Plug-N-Dial enabled, so the unit is self-updating and configuring.

To discuss this topic or other realted topics, please visit our new SIPphone Forum.

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